OXIBO SRL carries out shipments all over the world and is constantly engaged with the main express carriers to guarantee the lowest shipping cost for each destination, also looking to offer the best service in terms of delivery time, delivery guarantee and customer service value.
TIME FOR SETTING UP OF ORDERS
Any order received follows a review by our order processing department which consequently issues the order confirmation / proforma invoice indicating shipping costs, insurance, freight charges and the estimated delivery time. Delivery time may is subject to force majeure such as weather conditions and strikes.
All shipments, unless specific agreements previously settled with our sales agents, are intended Ex-Works, that means carriage forward. We therefore ask you to check the box acknowledging the shipment to be done by our forwarding agent or directly with your own means. In the first case the shipping cost will be previously quoted by us. In the event of any accidents during transport, such as missing goods, damaged items or for any other reason, please contact your transport company within 8 days of receipt of the goods. OXIBO SRL disclaims liability for any claims submitted after this deadline.
EXECUTION OF THE ORDER
The ordered products are delivered to the destination address specified by the Customer in the order. Prior registration, the Customer can access the reserved area of oxibo.com website and manage the addresses where to ship his orders. The order status will always be available in the reserved area. Deliveries are made from Monday to Friday, during normal working time, except during national holidays. When goods are picked up from our warehouse by the forwarder agent, a first e-mail will be sent containing a link to verify the path of the collected parcels. The day of delivery, a second e-mail will be sent to inform the Customer that delivery will take place the same day. Delivery is considered completed when the product is made available to the Customer at the address specified in the order form.
Upon delivery, the Customer is kindly requested to carefully check:
a) that the sealing label is intact and the packaging is not damaged or otherwise altered;
b) that the items quantity corresponds to that indicated in the transport document.
Any damage of seal, or packaging, or products, or simply the mismatch in the number of parcels, it must be immediately reported by the customer to whom it concerns, that is the Customer Service, by specifying the order for such misunderstandings have occurred.
In case of non-delivery due to absence of the recipient at the specified address, the courier will send an e-mail notification to the Customer with a link to arrange a delivery appointment. The customer can specify a date and if the delivery has to be done by the morning or by afternoon. If the delivery fails even on the day agreed, in the absence of the recipient, our Customer Service will attempt to contact the customer to schedule a new delivery. If these attempts fail the next 3 days or in case of further impossibility of delivery to the addressee is absent, the whole products will be returned to Oxibo Srl. After 30 days from the date of shipment return due to impossibility in the execution of delivery, the contract will be terminated and the purchase order canceled pursuant to Italian Law art. 1456 of Civil Code. Oxibo Srl will refund the amount paid by the Customer, minus costs of parcels return and possible costs for storing at the courier's branch. The termination of the contract and the refund amount will be communicated via e-mail. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the expiration of the thirty days, the Customer requests to receive the purchased Products again, Oxibo Srl will proceed with the new delivery subject to the charge, in addition to the expenses thereof, of the costs of returning the Products to Oxibo Srl and of the custody fees.